Merge Facebook Pages FAQ 2016

January 8, 2016
By   Jim LaChapelle
Category   Social Media

One of the topics we get the most questions about is the merging of Facebook pages. In a previous blog post, we provided step-by-step instructions on how to merge two or more pages. However, as we continue to get follow-up questions about this process, we thought we would answer the most frequently asked ones with the most up-to-date information from Facebook.

Does it matter what my page role status is?
Yes, you need to be listed as the admin in order to merge pages.

Can I merge an unofficial Facebook page or a page I don’t administer into my business page?
No, you must be an administrator on all the pages you want to merge.

What if the company names are not exactly alike?
Before attempting to merge, change the company names so they match. Once the change is completed by Facebook, you should be able to merge them. For simplicity sake, you may want to ensure each account has a different profile photo so you can distinguish them during the merging process.

If both pages have vanity URLs, can you decide which one you want to keep?
Yes, you should be given this option during the merging process.

Can I merge a page with lots of likes into a page with fewer likes?
Facebook recommends that you merge the page with fewer likes into the page with more, however, if you’re a Facebook advertiser you can try a workaround by going to your Ads Manager support tools and following the merge process there, which gives you slightly more control.

I have two pages that represent two different locations, but I don’t want to post to both of them. Can I merge them into one page?
No, if it is a local business you can only attach one address to a business page. We recommend having a Facebook page for each separate location, which enables Facebook users to search for, check into, and review the correct location.

What information will be kept and what will be lost?
When merging pages, all the likes and check-ins will be migrated to the remaining page. However, any posts or pictures will be lost so be sure to download them first.

What if one of the accounts is a Verified Account?
This should not make a difference. However, with a verified page, you should have easier access to Facebook Help if you encounter any problems.

Can I merge two personal pages?
Unfortunately, the process only works for business pages. But you can always migrate a personal page into a business account to avoid that issue by using this link: https://www.facebook.com/pages/create/migrate/

How many accounts can I merge at once?
We suggest that you only attempt to do five at a time at the most. Once the merging is complete, you can merge more than that, though you may have to wait a few days.

When I try to merge my pages, one or more of the pages I want to merge don’t show up in the dropdown list.
If you are an advertiser with Facebook, we suggest using the Advertiser Support tools under Ads Manager, which should provide a fuller dropdown list.

Can I merge accounts that are part of the Locations framework?
Yes, you can merge local pages that are connected to Locations.

Once I do the merge, how long should it take until I see it completed?
Usually within 24-48 hours, with the migration of likes and check-ins and sometimes taking a little bit longer.

How do I check on the progress of a merge?
Once you’ve submitted a support request, you should now see a tab under Settings called “Page Support” where you can check the status of your request.

Can I unmerge the two accounts once I’ve merged them?
There is no way to undo the merge once it’s been completed.

Will my followers/fans be informed of the merge?
No, your followers are only notified if there is a name change.

What happens if users have bookmarked the old Facebook page that has been merged?
They will automatically be redirected to the existing page.

It didn’t work; how do I contact Facebook for support?
Please note that we are not Facebook Help. If your merge did not work, please contact Facebook through the “report a problem” link. If you have an ad account, you can also consult the advertiser support section in Facebook’s Ads Manager, which should result in a faster response.

PLEASE NOTE: We do not work for Facebook and the advice offered in this blog and its comments are based solely on our own experience. If you are having issues, it is best to contact Facebook. 

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WRITTEN BY

Jim LaChapelle

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Comments (80)

  1. When I try to merge two pages (I’m an admin on both, they have identical about sections, profile photos, cover photos, and names) it gives me the error message “An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.” How do I fix this?

  2. After a merge, what happens to the inbox messaging of the merged (deleted) account?
    Also can you keep the username (vanity url) of the account you are merging/deleting?
    I am not an advertiser.

  3. hi i have few page i want merge but show this error” An error has occurred while merging pages. This may be caused by your attempt to merge too many pages” any solution all page same name

  4. I have a question more specific and I can’t find any answer to it : We have 2 companies that have each a facebook page and locations pages ( 2 parent pages with each 3-4 child pages ). If I merge the 2 main pages together, what will happen to the location pages of each of those pages ? Can I unattach those child pages from parent THEN merge parents THEN reattach those pages as locations ?

    1. The hours shouldn’t be affected on the page that you’re keeping, however it’s very easy to go in an edit the hours in the about section after the merge.

  5. When I try to merge pages, a message pops up saying that a page (with less likes which I am merging) with similar name is pending merging, with a link to that page name. When I click that link it shows my same page with less likes. Can you help please ?

  6. hello, After merging two pages, If i want to merge this new merged page into third page with more likes. Can it be done ?

  7. Hi,
    i want to merge pages & both have similar names. the problem here is one page have 40,000 likes & other have 20,000 likes. when i select both pages then the option i want to keep the page is which have 20,000 likes and says the page which will merge have 40,000 likes… i want to change it as as i want to keep the 40,000 likes page! how do i do that?

  8. Please can you help! I am trying to merge my 2 facebook pages Princess Partytime (which has 1764 likes) and Perfect Partytime (403 likes). I would like to keep Perfect Partytime page as this is our new company name & we have the @perfectpartytime username on all our branding. Can you confirm if I merge Princess Partytime into Perfect Partytime, will I lose all of the likes? As i’m merging the bigger page into the smaller one. Also, can you confirm when i’m merging them on my page settings, which page do I select first? The page I want to merge or the page I want to keep!

  9. Hope you can help.

    I need to have one business account with verification & username.
    Account 1: The owner accidentally created a business page and verified it without my knowledge.
    Account 2: I started a new page with a username that is the same as all of the other social media accounts… and am not able to verify it.

    Two options which is better?

    Option 1: Delete the first account and hope I can verify the 2nd account (which I’m not able to right now).

    Option 2: Merge accounts and keep the one with the user name 2nd but hope the verification from 1 will be there also.

    What are your thoughts?

    1. Hi Kyle,

      I would try merging your pages. You will likely have to re-verify however.

      Thanks,
      Jen

  10. Hi Jen, I am Admin of my two pages, They both have the same name and everything else as needed. I have requested to merge them over 9 months ago, but nothing has happened. I have resent the requests a few times but still nothing after sending a request to merge pages there is still nothing about it in my support box so I can’t even check the status on the request. I have filed a report about it to but still nothing. Can you help in anyway please? these are my two pages http://www.facebook.com/djnezzy & http://www.facebook.com/djnezzymusic

  11. I requested a merge from Tim Strathman Band to our other page Blacktop Road….. all it did was change the name of TSB to BR now I have two pages with the same name but it wont let me submit a new request.. went to try and enter page support and it says the page doesnt exist

  12. Hi,

    I merged the two pages of a friend 2 days ago. She had once started with a personal page, and later started a fanpage/businesspage. The latter is the official page, so I wanted to get rid of the personal page.
    After a name change of the first, Facebook gave no more warnings, and the merge went ahead. All the friends of the personal page were added to the official page that same evening already.
    The personal page is not available anymore in the navigation.
    But…The personal page still exists! It is where I end up when I log into facebook. It is the page people still see. It the page that only can like other posts, instead of the official page.

    How can I get rid of this page (without of course removing the official page)?
    Am I too impatient and will it still happen automatically?
    I have not gotten any support box msg yet and the merge.

    Thnx!

  13. hi jen -I have a fantastic personal page that I’ve been posting too and a business page which i never posted to. I’d like to merge my personal fb to a business page -can i keep everything on my personal and lose the business page content and then make that old personal Facebook content on the business page ? Thanks

  14. i have done as you said.but it dose nt convert.how long it takes merge process coz I have started the process 7 days ago and still nothing.
    Thanks in advance!

  15. Hi Jen! Thanks a lot for this post. I have merged two of the pages into one. Now the issue is, though the likes of previous page has shifted to the new ones, but they are not being notified in the feeds about any new post published on the new page. Is there a way out to reach out to them for letting them know about new posts or do I have to message them personally about the conversion for page activity? Thank you for your help 🙂

    1. Hi Crimson,

      The fans will have moved over to the new page. Has the reach of your posts dropped? It should remain the same. Please note, that Facebook doesn’t deliver all of your posts to all of your fans’ news feeds because of their EdgeRank algorithm.

      Thanks,
      Jen

  16. I read that you said that the pages have to have the same name, well, thats silly because when i try to do that it comes up that i have a page with that name already and wont let me

    1. There is a bug that sometimes doesn’t allow you to change the page name. You’ll have to contact Facebook to resolve it.

      Thanks,
      Jen

  17. Thanks for the information. Regarding the “What information will be kept and what will be lost?”

    What about “people talking about”? will they be kept or lost?

  18. Hello Jen

    I recently on 7th september 2016 last week merged the pages..Why did my page likes not combine when I merged pages? I had two Facebook Pages of the same name (Kuwait PAGE ) i merged the page which was with more likes
    268,963 after merging the page to the new page the old page disappeared .

    The likes of the old page did not combine to the new page . I have spend money more than $7,302.45 for ads and organic likes on facebook . Can you please help has i complain to facebook i received a feedback saying ( We received your report and appreciate your patience as we work to fix technical problems on Facebook. Though we can’t update everyone who submits a report, we’re using your feedback to improve the Facebook experience for everyone.To contact us about non-technical issues, please visit the Help Center )

    More than 10 times i complained same feedback..

    While Merging the page i followed the instructions according to facebook mentioned..

    HOW LONG WILL IT TAKE LIKES TO COMBINED

  19. Hi there. I merged 2 pages and my problem is that I I have not the same power at my posts. I went from 8500 to 12500 but my likes per post went from 130 to 40 per post. Is that normal?? What should I do? Please help 🙂

    1. Hi Barry,

      I’m not sure why that would be. Your page should still have the same reach, even if another page was merged into it. In fact, with more fans it should have more reach.

      Jen

  20. How do I check on the progress of a merge?

    your answer : Once you’ve submitted a support request, you should now see a tab under Settings called “Page Support” where you can check the status of your request.

    Q : but at my ‘pages support’ doesnt show anything status about the merge. But during the merge, it said ‘ you have successfully requested the merge’.. what should i do?

  21. Hi Jen,

    I’m trying to merge Page A to Page B. However, pop up notification says that there is a pending merge request on Page B which I don’t remember if I did. I cannot find it anywhere as well even on Page Support. I hope you can help me with this so that I can proceed or expedite the process of merging my pages.

    Thank you.

  22. When I merge my both pages it says “These Pages can’t be merged because there is already a pending request to merge Cricket Masters . You must wait for this request to be resolved before trying again.” Its taken a long time so how much more i have to wait?

  23. Hi
    Thank you for your article. I have a different question from the others. Let’s say I merged a page “A” with the ID number “X” into the page “B” with the ID number “Y”. The final page will have which ID number? That’s kind of an important thing in My case.

    Looking forward to you’re answer, thank you.

    1. Hi Katie,

      No, when you merge two pages, you will lose all content on the merged page. That includes photos, posts. etc. The only thing you retain is likes and checkins.

      Jen

  24. Hello Jen,

    Your post mentions something about merge one page into the other, for example merge the least likes with the one with most likes in order to “keep” the one with most likes intact (if i understand correctly). I am trying to do so now but the facebook form does not have this “keep page” option and its not clear what its being merged into what. It also says that the page’s photos, comments etc will be deleted, but that i can download the info. My questions 1) does one page stays? or will it really delete everything? 2) if i download comments, photos, etc can i upload back? 3) we have tons of photos and people tagged, and activity and ads, etc… will that all go away?

    Thanks

    1. Hi,

      During the merge process, it will allow you to designate which page you want to keep, and which one you don’t. The page you don’t keep, you’ll lose all content on. So it’s best to download that content first. But yes, you will have to manually re-upload that content.

      Jen

  25. Hi,

    Thank you for the information on merging page.

    I have a question, when I tried to merge the page, Facebook automatically change the name of the page I want to keep so I am not sure if I should go ahead with the process.

    Does anybody experience this issue? Thanks

  26. Hi Jen,

    Hope you are doing well.

    I just want to know that if i have requested for the Merging of Facebook pages, then where i could see the status of my request? Also, how mush time is taken for getting the approval of my request. Please let me know about it.

    Thanks.

    1. Hi,

      If you go into Settings and then click on Page Support, you should see the status.

      Jen

        1. It takes a few days. You can check on the status by going to your Page, clicking on Settings and then Page Support.

  27. Hello Jen.
    Thanks for all the precious help.

    For reasons unknown im forced to migrate my profile to a page. Is there a way to avoid migration? I already have a bussiness page, and i want to migrate my profile to a page with the same name so i can merge the two pages but fb wont let me use the same name. What do i do?

  28. Hi Jen, I am not seeing where it says “Email” after selecting Advertise Support. I have asked a few coworkers and they aren’t seeing it either. Can you let me know if things have changed, please?

    1. Hi Chelsey,

      I still see it. Are you an active advertiser? If so, go to Ads Manager, click on Tools, then Advertiser Support. If you are currently running ads on Facebook, you should see a Contact Us section with a “live chat” and “email” option.

      Thanks,
      Jen

  29. Hello Jen,

    I converted my profile into a page but I freaked out because I thought my friends were not turning into likes and deleted it. Now when I try do it again, the link seems to be broken. Is there a way to fix this? I just want to migrate to a page so I can merge it with my other page.

    Thanks a lot

    1. Hi Fernado,

      When you say you deleted it, do you mean you deleted your page or just paused the conversion process? If you haven’t deleted the page, you should still be able to resume converting it.

      Thanks,
      Jen

  30. Hello Jen, is there any way to choose the page I want to keep?
    The thing is:
    I want to merge 2 my pages with the same name.

    I have 1 (new) page I would like to keep and the 2nd (old page) that i want to merge.

    But when I tried next one, facebook tells me that “This is the Page you’ll keep:” and its not the one I want to keep. No matter if I change the order on merge dropdown. Facebook automatically chooses the page to keep with more “likes” but I want to keep the new page with less “likes”.

    How can I choose to keep the page I want to keep?

    Ive seen a link someone post, but its not working for me and many others. And I’ve seen screenshots from a page I think is to the dead link where you choose page to keep and then page 1, 2, 3, 4, etc.
    Is it possible to fix this problem? As I saw many people have the same problem.

    Also I sent some requests to facebook help but do not have any reply.

    1. Hi Andy,

      If that link for the page that allows you to select which one doesn’t work for you, you can find that page in your Ads Manager under Tools –> Advertiser Support –> Email –> Pages and Features –> Merge Pages.

      Jen

  31. Jen, thank you for the article/articles. Do you know if 2 music pages can be merged? Would existing comments&likes on old posts be retained? I ask b/c basically I have a good music page going for 1 of my music projects, but I’d like to absorb it into a brand new page that encompasses all the music projects I work on.

    1. Hi Cumie,

      Any posts or comments from the page you no longer want to keep will be erased. Before the merge, you could “share” those posts onto the page you’d like to keep.

      Thanks,
      Jen

  32. Hi Jen , can you please tell me how can i merge the page through Ads Manager support tools ? as you have mentioned above .. in the folllowing point :

    ” Can I merge a page with lots of likes into a page with fewer likes?
    Facebook recommends that you merge the page with less likes into the page with more, however if you’re a Facebook advertiser you can try a workaround by going to your Ads Manager support tools and following the merge process there, which gives you slightly more control. ”

    Please tell me the procedure in detail !!

    1. Hi Lakshay,

      If you’re an advertiser on Facebook, you will have support tools in your Ads Manager. Use the advertiser support section, select “email”, select “pages and features”, select “merge pages” and you should be good.

      Jen

  33. I want to merge 2 pages with same name. One page has 300 likes and other has 1500+. but when i select 2 pages and click merge. it says the page you will keep is abc(with1500+ likes). but i want to keep pageXYZ(with 300likes). Please help.

  34. hello, please how can i stop the process of turning my facebook account to a fan page ? till now it still a profile and i don’t want it to turn to a page could you help me please?

  35. When I try and merge my pages it only allows me to keep the page with more likes, there is no option to use the one with less which is what I actually need to do. Any ideas?

    Thanks

  36. Hello, I have create my fan page, and I want to know how can I move the likes of the profile page to the fan page of Facebook, could I merge or what recommendation? Thank you

  37. Dear Jen, hi!!

    Thank you for all your support!!! This is great!!!
    I merged two pages and now I’m not able to use the username of the page that was “deleted” after merging. Whenn I go to “change username” of the page already merged, it tells me that the username is “not available”. How can I use the username of the previous page that was incorporated by the merged?

    Best regards,
    Adriano

  38. Hi, Jen! Im trying to merge a page i just claimed into a page i manage. Thing is I dont want to have the reviews from the newly claimed page merged with the page I already manage. Is that possible?

    Thanks,
    Mani

  39. When you say that merging two pages will cause posting loss, does that mean only the secondary page will lose its content or will both pages be wiped clean? I’ve replicated all of the old posts onto a new page but I don’t want all that to go to waste if it means merging the old with the new.

  40. Dear Jen,

    I hope this message finds you well.

    I would like some help as regards to the merging of pages. I have a page I would like to merge which is not appearing in the dropdown list on the link https://www.facebook.com/pages/merge.

    I followed your advice above which states: “When I try to merge my pages, one or more of the pages I want to merge doesn’t show up in the dropdown list.
    If you are an advertiser with Facebook, we suggest using the Advertiser Support tools under Ads Manager, which should provide a fuller dropdown list.”

    It is true that a fuller list (not dropdown) appears but I cannot find a way to way to merge them, nor from there neither from https://www.facebook.com/business/resources/ (the website that comes up when you click on the advertisers support tools).

    I have 2 work fb pages I have to merge and I am desperate! Please help!

    I thank you for your help,
    Andrew Malta

    1. Hi Andrew,

      If you cannot see both pages in the dropdown, you can contact Facebook using your advertising support tools. Email them through that form and they should be able to help you.

      Jen

  41. You recommend “Before attempting to merge, change the company names so they match.” but when I attempt to do this, Facebook tells me I’m not allowed to use the same name as one of my other pages. And when I try to merge, Facebook tells me I’m not allowed because the names don’t match. Loop!

    1. Ah, yes. I’ve been caught in this error loop a few times too. You can either wait it out, or contact Facebook directly through Advertiser Support.

      Thanks,
      Jen