At some point, you may find yourself with more than one Facebook page for your business. This can happen if a customer trying to check into your location couldn’t find your page and created a Places page instead, or if an employee created a Facebook page without your knowledge. If both pages have amassed a considerable amount of likes and/or check-ins, you can merge them into one page without losing any fans. (Watch a step-by-step video here, and consult our merging pages FAQ before commenting.)
[Note: Facebook changed the process slightly in Feb 2015. For the latest instructions, click here.]
In order to merge two pages, you must first be an administrator at the “manager” level on both. (If you are merging a Places page, you need to first claim it using these instructions.) Decide which page you’d like to keep. Note: while the likes and check-ins from both pages will be consolidated onto the remaining page, you will lose all content, photos and posts that are on the other page, as well as that page’s username. We suggest you merge the page with the least amount of likes and engagement into your more popular page.
Before you begin the merging process, be sure you’re an admin of both pages and that they have the same address and similar page names, which will indicate to Facebook that these pages represent the same business. If the page names are not similar, edit the name of the page you don’t want to keep. It doesn’t matter what you name it as it will not override the main page’s name after the merge, though we suggest giving it a slightly different page title so that you can differentiate the pages during the process. For example, if your main page is called Store ABC, call the other page that you’re merging into it Store ABC 2.
Go to the settings of the page you want to keep. Under the “general” tab, there will be a menu item on the bottom labeled “Merge Pages.” Expand it and click on the “Merge duplicate Pages.”
The pop-up box should display any other Facebook pages you manage that have similar names to the page you are currently on. Check the box next to the name of the page you’d like to merge into your main page.
Facebook will ask you to confirm your choice before it merges the pages. Be sure the page listed in the pop-up window is the one you don’t want to keep, as it will be permanently removed from Facebook and you won’t be able to unmerge it.
In most cases, the above step completes the merging process and the duplicate page will no longer exist, while the main page will now include the likes and check-ins from the duplicate page. However, in some cases the page you want to merge into your main page does not show up as an option in the pop-up window. If that’s the case, click on the “Don’t See the Pages you want merged?” link. This will take you to a page in Facebook’s Help Centre.
After checking the box next to “I have read and understand the above information,” a dropdown menu will appear that contains all of the pages you manage. Select the page you want to keep.
Scroll down and check the box next to “I understand that the Pages I merge must be about the same thing” to reveal the second dropdown menu, and then select the page (or pages) you want to merge. Once you submit the request, you’ll get an email from Facebook confirming that the process has begun. Allow one week for Facebook to merge the pages. You will receive an email notification when the process is complete. (Need more help? Before commenting below, watch a step-by-step video walkthrough here or consult our merging pages FAQ to see if your question has already been answered).
PLEASE NOTE: We do not work for Facebook and the advice offered in this blog and its comments are based solely on our own experience. If you are having issues, it is best to contact Facebook.